Privacy Policy
Last updated 7 October 2026
This policy explains how Kritap (“we”, “us”) handles information when you use app.kritap.krishnaaman.in and related services. Kritap is a WhatsApp business platform: you connect a WhatsApp Business number, keep customer conversations in Inbox, manage contacts, save templates, and send bulk campaigns.
Who this is for
Kritap is for businesses. If you create a workspace, you are the controller of your customer data. We process that data to provide the product you signed up for.
Information we collect
- Account. Email address, password (stored by our auth provider), and the workspace name you choose.
- Workspace content. Contacts, lists, notes, tags, stages, templates, campaigns, a data sheet of saved numbers, and settings you save.
- WhatsApp messages. Inbound and outbound chats, media you send or receive in the product, delivery status Meta reports, and related business-profile facts for numbers you connect.
- Technical logs. Sign-in time, browser type, and error records needed to keep the service running and secure.
We do not ask for your Meta access tokens in the browser. You connect WhatsApp through Meta’s official signup flow.
How we use it
- Create and secure your account and workspace.
- Show Inbox, Contacts, Templates, Broadcast, Data Sheet, and Settings as you use them.
- Send and receive WhatsApp messages on numbers you connect.
- Email you a confirmation or password-reset code, and service notices you need.
- Prevent abuse, debug outages, and meet legal requests we cannot reasonably refuse.
We do not sell your data.
Who we share with
- Meta / WhatsApp. Message content and required metadata go to WhatsApp so delivery can happen. Meta also bills WhatsApp conversation charges on your Meta account — that billing is between you and Meta.
- PostHog. Session recordings and product analytics (pages, clicks, identified account email) are processed in the United States to improve Kritap.
- Infrastructure partners. Hosting, database, email delivery, and similar vendors that process data only to run Kritap.
- Your team. People you invite to the workspace can see data their role allows.
Analytics
We use PostHog (hosted in the United States) to record how you use Kritap — pages you visit, clicks, and a video of the session, including Inbox. This helps us see where people get stuck and fix the product. Passwords and payment card fields are not recorded. Questions: kritap@krishnaaman.in.
Errors
We use Sentry (hosted in the United States) to receive crash and error reports, including the message shown on screen, so we can fix Kritap. Questions: kritap@krishnaaman.in.
Call back requests
When you ask us to call you back, we store your name, phone number and the time you'd like us to call, and send them to our support team on Telegram so we can call you. Questions: kritap@krishnaaman.in.
Video meetings
When you book a help meeting, we store your name, email, phone number if you gave one, the meeting time and the video meeting link, and send them to our support team on Telegram so we can join the call. Questions: kritap@krishnaaman.in.
How long we keep it
We keep account and workspace data while your workspace is active. If you delete a contact, message history tied to that contact is removed as the product describes at the time of deletion. You can ask us to close an account by emailing kritap@krishnaaman.in. We may retain limited logs where the law requires it.
Security
Access to business data from the browser goes through signed-in APIs. Passwords are handled by our auth provider. No method is perfect; protect your login and invite only people you trust.
Your choices
- Update workspace data inside the app.
- Disconnect WhatsApp from Settings if you are the workspace owner.
- Request a copy or deletion of your account data by emailing us.
If you are in a region with extra privacy rights, we will honour valid requests. We may need to verify that the request comes from the account owner.
Children
Kritap is not directed at children under 18. Do not create an account for a child.
Changes
We may update this policy. The date at the top will change. Continued use after an update means you accept the revised policy.
Contact
Questions: kritap@krishnaaman.in.